Skip Navigation

U.S. Department of Health and Human Services

Office of Minority Health

Office of Minority Health (OMH) Logo


Chicago Family Health Center, Inc. (CFHC)

Chicago, IL, 60617

Project: The Chicago Family Health Center (CFHC) Affordable Care Act (ACA) Outreach and Enrollment Assistance

Amount: $ 250,000

Project Abstract

Within the Chicago Family Health Center’s (CFHC) primary service area, there are 67,400 uninsured individuals (adults and children); of those, approximately 52 percent are newly Medicaid eligible, 39 percent are eligible for tax subsidized ACA Marketplace insurance plans, and 10 percent are not eligible for tax subsidized plans. The CFHC ACA Outreach and Assistance Project will increase outreach and education on the ACA by facilitating enrollment activities tailored for African American and Hispanic communities in the south side of Chicago. The project will utilize a group of Patient Financial Counselors and Outreach staff (community health workers) to conduct ACA outreach and education to facilitate enrollment. The project will focus on three high percentage uninsured Chicago community areas: South Deering, Chicago Lawn, and West Englewood.

The CFHC will continue activities it has been conducting, such as health fairs and enrollment and community outreach events for uninsured adults, and a series of “Health Insurance 101” workshops for the newly insured. Group education sessions will address topics including understanding benefit plans, online enrollment processes, and the importance of primary care. CFHC staff will continue to be educated on the ACA. In addition, CFHC will collaborate with Federally Qualified Health Center (FQHC) partners, the local faith community, and other outreach partners to incorporate ACA outreach and education sessions into other community venues. Six CFHC enrollment fairs, four “Health Insurance 101” seminars, and multiple “Lunch and Learn” events for CFHC staff are being planned.

The expected impact of the CFHC prevention, education, and training programs is that they will improve the health of 5,000 low income, underserved individuals living on the far south side of Chicago. The project will increase the awareness of ACA benefits, increase enrollment of low-income minority populations in private insurance through the Marketplace or Medicaid/CHIP, and ultimately is expected to result in improved health in the target communities.  Specific expected outcomes include: 1) increased understanding in the target population of the concept of insurance for healthcare and how to access the healthcare system; 2) increased patient knowledge regarding insurance plans and coverage options; 3) increased patient understanding of financial features of health plan options such as co-pays and deductibles; and 4) strengthened computer aptitude to access online ACA tools and the enrollment process.

To determine the extent of the impact, CFHC will use existing Excel-based ACA outreach and education tracking forms (used to track previously conducted ACA activities), existing community outreach referral tracking systems, and electronic health records (EHR)/electronic practice management (EPM) reports of patients by insurance status. Process measures include:

  • Number of education workshops for consumers on accessing and obtaining health insurance;
  • Number of individuals receiving appropriate and available informational materials from HHS, CMS, etc. during outreach events and education sessions;
  • Number of language-appropriate presentations, displays, and materials available to community-based organizations, faith-based groups, and other local partners for the purpose of outreach to low-income, minority, and hard-to-reach populations;
  • Number of persons screened for eligibility for ACA insurance options;
  • Number of applications submitted to either Medicaid/CHIP or the Marketplace;
  • Number of successful enrollments in either Medicaid/CHIP or the Marketplace;
  • Number of persons attending community outreach events;
  • number of local partners involved in promoting ACA education and enrollment to south side Chicago residents;
  • Number of outreach events attended in the community;
  • Number of partnership utilized to reach uninsured community members; and
  • Number of persons receiving appropriate and available information materials from Health; and Human Services (HHS), Centers for Medicare and Medicaid Services (CMS), and/or state-based Marketplaces during outreach events, such as education and awareness sessions.

Health System and Life Experience: Improve health and healthcare outcomes for racial, ethnic, and underserved populations.
Cultural and Linguistic Competency: Improve cultural and linguistic competency and the diversity of the health-related workforce.


  • AHS-1: Increase the proportion of persons with health insurance.
11/12/2015 6:19:00 PM