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Special Service for Groups

OMH Grant
Bilingual/Bicultural Service
Demonstration Program
Fiscal Year 2004

Special Service for Groups
605 West Olympic Boulevard, Suite 600
Los Angeles, CA 90015
Phone: (213) 553-1818
Fax: (213) 553-1822
Title: Special Service for Groups/PALS for Health
Project Period: 9/30/04 - 9/29/07
Project Director: Heng L. Foong
Target Population: Asian and Hispanic/Latino: Prenatal, Infants, Children, Adolescents, Adults and Elderly
Health Issues: Cancer, Diabetes, Heart Disease and Stroke

The PALS for Health Program's goal is to improve access to quality health care services for limited-English-proficient (LEP) communities in Los Angeles County. PALS works to increase patient knowledge of the Western health care system in order to improve patient navigation capabilities and enhance their understanding of the importance of accurate patient/provider communication. Activities are accomplished through community education workshops in Spanish, Chinese (Cantonese and Mandarin), Japanese, Korean, Thai and/or Vietnamese. Partners of the program, The Asian and Pacific Islander American Health Forum and the National Health Law Program, developed a community presentation in Spanish and three Asian languages, to introduce the basics of the Western health care system, and patient language rights as outlined under Title VI of the 1964 Civil Rights Act. PALS translators are trained by these partners, they in turn provide education sessions at various community-based events and through partnerships with task forces and Promotoras groups. Participants are informed of their rights to ask for and receive interpretation services from their health care providers. Upon completion of the education session, participants receive "I Speak" cards, which are designed to inform health care providers of the bearer's need for an interpreter in the identified language. PALS also provides language proficiency testing for bilingual health care providers, healthcare interpreter training for bilingual healthcare providers, and provider trainings for health care providers, at four hospitals, clinics, conferences, or medical schools. Interpreters receive continuing education and support, including case conference/peer to peer support sessions and discussions of difficult and complex cases. Medical triads which include a medical provider, a language consultant and the client, are conducted year-round.

Content Last Modified: 10/29/2005 5:46:00 PM
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