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Harlem Hospital Center

OMH Grant
Bilingual/Bicultural Service
Demonstration Program
Fiscal Year 2004

Harlem Hospital Center
506 Lenox Avenue
MLKP 6th Floor, Room 6-185
New York, NY 10037
Phone: (212) 939-1037
Fax: (212) 939-2794
E-mail: Lucila.Jimé
Title: Harlem Hospital Center
Project Period: 9/30/04 - 9/29/07
Project Director: Lucila Jiménez
Target Population: Black/African American, Hispanic/Latino: Children, Adolescents, Adults, Elderly
Health Issues: Heart Disease and Stroke, Maternal, Infant and Child Health, and Oral Health

Harlem Hospital Center (HHC) seeks to expand its capacity to provide interpreter services and increase access to these services for African and Hispanic limited-English-proficient (LEP) community residents. The interpretation and translation services are provided 24 hours a day, seven days a week, by French and Spanish-speaking employees, to all points of contact within the hospital. Documents such as informed consent forms, the HIPAA Privacy Notice, the Patient Bill of Rights, and Patient Instructions have been translated into multiple languages. These documents are made available to all patients of the hospital and its clinics. A radio and newspaper advertising campaign which highlight services at HHC, has been implemented with local African and Hispanic media. Monthly in-service training on culturally and linguistically appropriate health care services for LEP patients takes place during new employee orientations, grand rounds, general and senior staff meetings, as well as in a number of hospital department meetings. Patients are referred from collaborating community-based organizations (Alianza Dominicana, African Hope Committee Inc., and Northern Manhattan Perinatal Partnership) to HHC for services. Monthly, program staff and the Community Outreach and Health Promotion Department provide on-site screening and health education in English, Spanish, and French to clients of collaborating community-based organizations.

Content Last Modified: 10/29/2005 5:42:00 PM
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